This refund policy outlines our terms on money back guarantee. Please read this refund policy before placing an order. Once you place an order, you admit your agreement with our refund policy.

Full Refunds Are Issued If:

  • Edited document is not delivered before the deadline
  • You request refund within 1 hour after the order payment
  • You are double-billed
  • The instruction for editing is not followed by the editor

Rules on Settling Disputes:

  • You may not request refund if edited document has been already emailed
  • You may request refund if edited document was delivered with a delay in case when you provided the file for editing after the order’s payment
  • If you are not satisfied with the quality of editing service, you should first contact us prior to seeking assistance of the third parties or initiating a charge back
  • Refund requests are not addressed if edited document was delivered more than 14 calendar days ago.

We value each and every customer and try our best to exceed expectations and meet all requirements. Each dissatisfaction claim is handled individually for the mutual agreement. We strive to build long-term, mutually pleasant, and beneficial cooperation with our customers.

Do not hesitate to contact us immediately if any questions arise.